Shipping and Returns
ORDERING
We accept most major credit cards and debit cards via Paypal as well as all other forms of Paypal payment. It is possible to pay with your credit/debit card through Paypal without setting up an account. Just follow the instructions during checkout.
SHIPPING
Our products are all handmade by us in Dorset, England, UK. Most products need to be made to order, so please be aware some orders will not be dispatched for up to 10 days. If you're uncertain at any time please contact us (muddywatersmetalart@aol.com) and we will give you a shipping date.
United Kingdom Shipping
We use First Class Royal Mail or ParcelForce for our deliveries in the UK. Delivery times to a UK address is normally 1-4 days.
INTERNATIONAL SHIPPING (outside of the UK)
We use standard Air Mail to ship internationally, delivery time is 5-20 working days. Most customers receive their orders within 14 days from shipping. (THERE IS NO TRACKING NUMBER with this service, please contact us to purchase this additional service)
Please contact me if you have not received your order after 35 days has passed; mostly likely it has been held up by customs, we have personally experienced a two week delay in arrival of goods due to customs procedures.
INTERNATIONAL CUSTOMERS please take note.....
Many countries apply import taxes and customs fees on all packages over a certain value entering the country. Be aware that these customs and duties fees are the sole responsibility of you, the purchaser (Not that any of our previous customers have had any problems !).
Delivery Charges UK Only
Orders up to £15.00 £7.00
Orders up to £20.00 £11.00
Orders up to £25.00 £13.00
Orders up to £30.00 £15.00
Orders up to £40.00 £17.00
Orders up to £50.00 £19.00
Orders up to £60.00 £23.00
Orders up to £80.00 £29.00
Orders up to £100.00 £39.00
Orders up to £125.00 £45.00
Orders up to £165.00 £55.00
Orders up to £250.00 £65.00
Orders up to £500.00 £80.00
Orders up to £1000.00 £90.00
RETURNS
We are sure you will be delighted with your handmade products but sometimes things do go wrong or are unexpected so therefore returns are happily accepted as long as the following criteria is satisfied:-
1. No returns can be accepted without an initial email contact with us, for returns delivery address information and reason for return request.
2. All returns must be posted back within 7 days and in the original, unused condition with original packaging.
3. Postage costs are not refundable. (Sorry !) The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
4. As soon as we receive the item, we will refund you the purchase price minus shipping (via the method you used to pay with) or issue you with a credit note or an alternative, whichever you prefer.
5. Customs orders are non-returnable.
7. All our items are handmade in England by us, therefore all transactions with Muddy Waters Metal Art are subject to UK law.
We accept most major credit cards and debit cards via Paypal as well as all other forms of Paypal payment. It is possible to pay with your credit/debit card through Paypal without setting up an account. Just follow the instructions during checkout.
SHIPPING
Our products are all handmade by us in Dorset, England, UK. Most products need to be made to order, so please be aware some orders will not be dispatched for up to 10 days. If you're uncertain at any time please contact us (muddywatersmetalart@aol.com) and we will give you a shipping date.
United Kingdom Shipping
We use First Class Royal Mail or ParcelForce for our deliveries in the UK. Delivery times to a UK address is normally 1-4 days.
INTERNATIONAL SHIPPING (outside of the UK)
We use standard Air Mail to ship internationally, delivery time is 5-20 working days. Most customers receive their orders within 14 days from shipping. (THERE IS NO TRACKING NUMBER with this service, please contact us to purchase this additional service)
Please contact me if you have not received your order after 35 days has passed; mostly likely it has been held up by customs, we have personally experienced a two week delay in arrival of goods due to customs procedures.
INTERNATIONAL CUSTOMERS please take note.....
Many countries apply import taxes and customs fees on all packages over a certain value entering the country. Be aware that these customs and duties fees are the sole responsibility of you, the purchaser (Not that any of our previous customers have had any problems !).
Delivery Charges UK Only
Orders up to £15.00 £7.00
Orders up to £20.00 £11.00
Orders up to £25.00 £13.00
Orders up to £30.00 £15.00
Orders up to £40.00 £17.00
Orders up to £50.00 £19.00
Orders up to £60.00 £23.00
Orders up to £80.00 £29.00
Orders up to £100.00 £39.00
Orders up to £125.00 £45.00
Orders up to £165.00 £55.00
Orders up to £250.00 £65.00
Orders up to £500.00 £80.00
Orders up to £1000.00 £90.00
RETURNS
We are sure you will be delighted with your handmade products but sometimes things do go wrong or are unexpected so therefore returns are happily accepted as long as the following criteria is satisfied:-
1. No returns can be accepted without an initial email contact with us, for returns delivery address information and reason for return request.
2. All returns must be posted back within 7 days and in the original, unused condition with original packaging.
3. Postage costs are not refundable. (Sorry !) The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
4. As soon as we receive the item, we will refund you the purchase price minus shipping (via the method you used to pay with) or issue you with a credit note or an alternative, whichever you prefer.
5. Customs orders are non-returnable.
7. All our items are handmade in England by us, therefore all transactions with Muddy Waters Metal Art are subject to UK law.