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FREQUENTLY ASKED QUESTIONS
  • How do I place an order on Muddy Waters Metal Art website ?
    Placing an order on Muddy Waters Metal Art's online store is quick and easy ! First, browse our selection of products and add items to your cart by clicking the "Add to Cart" button. Once you have added everything you need, click on the shopping cart icon in the top right corner and select "Checkout." Next, enter your shipping and billing information, ensuring that all fields with a red asterisk are completed. Choose your shipping method and review your order details, making any necessary adjustments. Finally, enter your payment information and click "Place Your Order" to complete the transaction. We accept various payment methods, including credit and debit cards and PayPal. Orders are made to order....we do not hold stock. If you have any questions or concerns about the ordering process or your order status, please don't hesitate to contact us on 07967 157424.
  • How long does it take for Muddy Waters Metal Art to create a silhouette ready to post ?
    Since all of our silhouettes please allow up to seven days for the dispatching of your order are handmade to order. If you require a specific timeline, please feel free to call us on 07967 157424, and we will do our best to ensure your expectations are met
  • Is VAT included in the sale price of Muddy Waters Metal Art products?
    Yes, VAT is included in the sale price of all Muddy Waters Metal Art products. At our online store, the listed price includes VAT, so you don't have to worry about any additional charges at checkout. We value transparency and want to make sure that our customers have all the information they need upfront, so they can make an informed purchase decision.
  • When will my order ship and how ?
    Our products are all handmade by us in Dorset, England, UK. Most products need to be made to order, so please be aware some orders will not be dispatched for up to 7 days. If you're uncertain at any time please contact us (muddywatersmetalart@aol.com) and we will give you a shipping date. When you add an item to your cart you will be able to see the postal charges at checkout; our costs are truly reflective of Royal Mail charges and packaging required....remember metal is heavy ! United Kingdom Shipping We use First Class Royal Mail or ParcelForce for our deliveries in the UK. Delivery times to a UK address is normally 1-4 days. INTERNATIONAL SHIPPING (outside of the UK) We use standard Air Mail to ship internationally, delivery time is 5-20 working days. Most customers receive their orders within 14 days from shipping. (THERE IS NO TRACKING NUMBER with this service, please contact us to purchase this additional service) Please contact us if you have not received your order after 35 days has passed; mostly likely it has been held up by customs, we have personally experienced a two week delay in arrival of goods due to customs procedures. NTERNATIONAL CUSTOMERS please take note..... Many countries apply import taxes and customs fees on all packages over a certain value entering the country. Be aware that these customs and duties fees are the sole responsibility of you, the purchaser (Not that any of our previous customers have had any problems !).
  • Can I collect my order ?
    Yes. If collection is intended then please EMAIL your order to us otherwise you will be charged the applicable postal charges at checkout if you order via our website. If your around DT11 8US in Dorset then please call us on 07967 157424 to arrange a mutually agreeable collection time.
  • Can I get a refund if I am not satisfied with my purchase from Muddy Waters Metal Art?
    Unfortunately, due to the nature of our business, all orders are final as each silhouette is made to order. Refunds are only given if a product is faulty. Our goal is to ensure that each silhouette is made to the highest standards, so if you have any concerns or issues with your purchase, please don't hesitate to contact us immediately so that we can address the issue and provide a resolution. We want you to be completely satisfied with your purchase from Muddy Waters Metal Art, so please reach out to us if you have any questions or concerns about the quality of our products or the ordering process.
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